My friend Cheryl and I go off on rants about customer service sometimes. Today is that kind of day.
I remember when I experienced Walmart for the very first time. It was in the early 90’s that they opened in Colonial Heights. I was impressed with the greeter at the door and how friendly that person was. My babies were cooed over and stickers were offered. The store itself was a reasonable size and the aisles were wide enough that I didn’t feel claustrophobic. They had those yellow smiley faces everywhere with proud “Made in America” signs posted it seemed everywhere as well.
Then we had a tornado hit that Walmart in 1993. (see here). Thankfully I had decided to stay home that afternoon and let the boys nap instead of going there to buy diapers! They tore down that Walmart and put up a Sam’s Club on that location. The new Walmart never appealed to me.
I’m not a Walmart customer. I don’t like their supersized stores. Their customer service has gone down over the years to such an extent that I don’t want to give them my business. But I had to go there for work yesterday to pick up cakes. No one was in the bakery. I had to find someone so they could page the bakery employee to help me. Then the transaction at the register didn’t work so I had to wait for a “customer service rep” to use her key. A neighboring cashier yelled over to my clerk that she needed to tell me that I would just have to wait for them to come. Granted my cashier was very apologetic and nice. I also was nice. It wasn’t her fault but the amount of time it took for that CSR person to come was disgraceful.
I don’t believe this was what Sam Walton envisioned with his dream of opening this chain of stores. I don’t really understand why they are so successful. I’d rather get my groceries at Food Lion and buy my clothes and electronics somewhere else. I deserve to be treated graciously for spending my money wherever.
I used to be a Target loyal customer. I haven’t gone there in a long time because of the distance but I remember why I shopped there faithfully now.
Wake up America!